Southwest Airlines has earned a loyal following for its customer-friendly policies, affordable fares, and easy-to-understand booking process. For travelers flying through Chicago O’Hare International Airport (ORD), the Southwest Airlines ORD Terminal  is the gateway to dozens of destinations across the United States. Since O’Hare is among the busiest airports in the world, knowing exactly where to go, how to check in, and what to expect can make your experience more relaxed and enjoyable.

Which Terminal Is Southwest Airlines at ORD?

Southwest Airlines operates from Terminal 5 at Chicago O’Hare. This terminal was recently modernized to improve passenger flow and amenities. It features spacious gate areas, bright natural lighting, and a layout designed to minimize walking distances between ticketing, security, and boarding gates. Terminal 5 serves as O’Hare’s international hub but also accommodates a growing number of domestic carriers, including Southwest.

When you arrive at the airport, follow the signs directing you to Terminal 5—Departures. It’s located at the far east end of the airport complex and can be reached by shuttle, rail, or personal vehicle.

Step-by-Step Check-in Process 

1. Arrive at Terminal 5: Enter through Door 5C or 5D, where Southwest Airlines ticketing counters are located near the main entrance.

2. Check-in Counters and Kiosks: Travelers can check in with Southwest’s friendly staff or use self-service kiosks for boarding passes and baggage tags.

3. Mobile Check-in: The Southwest app allows check-in 24 hours before departure. Passengers receive boarding group assignments (A, B, or C) electronically, simplifying boarding.

4. Baggage Drop: Southwest offers two free checked bags, a major advantage over most competitors. After tagging your bags, hand them to a baggage agent for scanning and transport.

5. Proceed to Security: Once checked in, follow the clear signage toward the TSA checkpoint.

This process usually moves quickly, but during peak travel times—especially mornings and weekends—it’s wise to arrive at least two hours before departure.

TSA Security Screening 

The TSA checkpoint in Terminal 5 is equipped with modern screening equipment and several lanes to handle heavy passenger volume efficiently. Southwest Airlines passengers must present a valid photo ID and boarding pass at the entrance. After that:

1. Place laptops and electronics in bins.

2. Remove liquids and gels following the 3-1-1 rule.

3. Empty pockets and remove large metal items.

4. Walk through body scanners or metal detectors as instructed.

Security officers and staff maintain an organized flow, and passengers will find restrooms, coffee stations, and seating areas immediately after clearing screening.

Tips for a Faster Security Process 

1. Enroll in TSA PreCheck: If you’re a frequent flyer, PreCheck offers access to a dedicated lane where shoes and laptops stay in your bag.

2. Have Documents Ready: Keep your ID and boarding pass in hand before you reach the checkpoint.

3. Travel Light: Carry-ons that meet size restrictions move through scanners faster.

4. Monitor Wait Times: Use the MyTSA app or the O’Hare Airport website for real-time updates on security line lengths.

5. Follow TSA Rules: Knowing what’s allowed in your luggage saves time and prevents repacking.

These strategies can shorten the screening process considerably, giving you more time to relax before boarding.

Southwest ORD Terminal: Dining, Shopping, and More

Once inside Terminal 5, travelers will find an impressive range of food and retail options. Dining ranges from grab-and-go kiosks to sit-down restaurants serving local Chicago favorites and global cuisines. Popular names such as Tortas Frontera, Big Bowl, and Hub 51 Express offer hearty meals, while cafés like Starbucks and Argo Tea provide quick caffeine fixes.

Shopping opportunities include bookstores, electronics outlets, travel gear boutiques, and luxury brands. Duty-free stores are also available for passengers continuing to international destinations. Seating areas have power outlets and USB ports at nearly every bench, allowing travelers to recharge devices easily.

Parking and Transportation 

Reaching the Southwest Airlines Terminal 5 is convenient by several means:

1. Parking: Short-term parking is located directly across from Terminal 5, perfect for quick drop-offs or short trips. Long-term parking lots F and G are connected by frequent, free shuttles.

2. Public Transit: The CTA Blue Line train connects downtown Chicago to O’Hare in about 45 minutes. From the station, take the Airport Transit System (ATS) to Terminal 5.

3. Ride-Share and Taxis: Uber, Lyft, and standard taxis have designated pick-up zones near the arrivals level.

4. Hotel and Rental Car Shuttles: Courtesy buses connect Terminal 5 with nearby hotels and car-rental facilities.

Because Terminal 5 can be busy during peak hours, allowing extra travel time for parking or shuttle transfers is always wise.

Tips for an Easy Experience at Southwest ORD Terminal

1. Download the Southwest App: Access mobile boarding passes, gate updates, and flight notifications in real time.

2. Double-Check Gate Numbers: Gates sometimes change, so confirm details on airport display screens.

3. Use EarlyBird Check-In: For a small fee, EarlyBird Check-In automatically assigns a better boarding position.

4. Stay Hydrated and Comfortable: Terminal 5 has bottle-filling stations and family restrooms throughout.

5. Keep Essentials Handy: Pack medications, chargers, and travel documents in your carry-on for easy access.

These small steps ensure a smoother journey from curbside to takeoff.

Accessibility and Assistance

Southwest Airlines values inclusivity and accessibility. Passengers requiring special assistance—wheelchair service, early boarding, or help with mobility devices—can request support during booking or at check-in. Terminal 5 is fully ADA-compliant, featuring elevators, ramps, and accessible restrooms. Airline staff are available to escort travelers through security and to the gate when needed.

Conclusion

The Southwest at O’Hare Terminal at Chicago O’Hare International Airport provides a convenient and efficient experience for all travelers. From streamlined check-in and advanced TSA facilities to an impressive array of dining and shopping options, every detail is designed for passenger comfort. Accessibility services, clear signage, and easy transportation connections make navigating Terminal 5 simple, even during peak travel times.

By arriving early, checking in online, using TSA PreCheck, and staying informed via the Southwest mobile app, travelers can make the most of their time at O’Hare. With its blend of efficiency, comfort, and customer-first service, Southwest ORD Terminal 5 stands out as one of the most traveler-friendly spots in the airport—offering a stress-free beginning or end to your Chicago journey.